Privacy Policy

1. Who We Are

Fenoluxa is a trading name of Rojo Muswell Ltd, a private limited company registered in England and Wales under company number 16230036. Our registered office is 3 Coldbath Square, London, EC1R 5HL, United Kingdom.

Rojo Muswell Ltd is the data controller responsible for your personal data. This policy explains what personal data we collect, how we use it and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, contact us at info@fenoluxa.com or on +447751477497.

2. Personal Data We Collect

Information you give us:

a) Contact and account details, such as your name, delivery and billing address, email address, phone number and login details.
b) Order details, such as the products you buy, the size you choose and any personalisation, for example a name or phone number to be engraved on a collar.
c) Communications, such as emails, messages or enquiries you send us.
d) Other information you choose to give us, for example when you fill in a form or take part in a survey.

Information we collect automatically:

a) Device and usage data, such as your IP address, browser type, device information, the pages you visit and the time you spend on them.
b) Transaction data, such as the date, time and amount of your purchases.
c) Approximate location, worked out from your IP address.

Information from third parties:

a) Payment providers, who confirm whether your payment was successful. We never receive or store your full card details.
b) Delivery partners, who send us updates on the status of your parcel.
c) Social media platforms, if you interact with us there or reach our website through one of our adverts.

3. How We Use Your Data and Our Legal Basis

We only use your personal data where we have a lawful basis to do so.

a) To process and deliver your order, take payment, and handle returns and refunds. Legal basis: performance of a contract.
b) To contact you about your order, delivery or any enquiry you send us. Legal basis: performance of a contract and legitimate interests.
c) To send you marketing emails about new products and offers, where you have agreed to receive them. Legal basis: consent. You can unsubscribe at any time.
d) To improve our website, products and customer service, and to understand how visitors use our site. Legal basis: legitimate interests and, for non essential cookies, consent.
e) To show you relevant adverts on social media and other websites. Legal basis: consent.
f) To prevent fraud and keep our website secure. Legal basis: legitimate interests and legal obligation.
g) To keep accounting and tax records and meet our other legal duties. Legal basis: legal obligation.

4. Who We Share Your Data With

We do not sell your personal data. We only share it where necessary with:

a) Payment providers, to process your payments securely.
b) Delivery companies, so they can deliver your order.
c) Our e-commerce platform and website hosting providers, who store data on our behalf.
d) Email and marketing service providers, if you have signed up to our emails.
e) Advertising and analytics partners, where you have given consent through our cookie banner.
f) Professional advisers such as accountants and lawyers.
g) Authorities, courts or regulators where we are legally required to share information.
h) A buyer or successor, if our business is sold or merged.

All service providers we work with are required to keep your data secure and use it only for the purposes we specify.

5. Cookies

We use cookies and similar technologies to make our website work properly, remember your basket and understand how visitors use our site. Non essential cookies, such as those used for analytics and advertising, are only placed with your consent, which you can give or refuse through our cookie banner. You can also block or delete cookies in your browser settings, although some parts of the website may then not work as intended.

6. International Transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as transfers to countries with UK adequacy regulations, or the International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses.

7. How Long We Keep Your Data

We keep your personal data only for as long as we need it for the purposes described above. Order and transaction records are kept for six years after the end of the financial year in which the order was placed, to meet UK accounting and tax requirements. Marketing data is kept until you unsubscribe or withdraw your consent. Other data is deleted or anonymised once it is no longer needed.

8. How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. These include secure encrypted connections on our website and restricted access to customer information. No system can be completely secure, but we take reasonable steps to keep your data safe.

9. Your Rights

Under UK data protection law, you have the right to:

a) Access the personal data we hold about you.
b) Have inaccurate data corrected.
c) Have your data deleted in certain circumstances.
d) Restrict how we use your data in certain circumstances.
e) Object to us using your data, including for direct marketing.
f) Receive your data in a portable format.
g) Withdraw your consent at any time, where we rely on consent.

To use any of these rights, email us at info@fenoluxa.com. We may need to confirm your identity before responding. We will reply within one month.

10. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

11. Children

Our website is not aimed at children, and we do not knowingly collect personal data from anyone under 13. If we learn that we have collected such data without the consent of a parent or guardian, we will delete it as soon as possible.

12. Third Party Websites

Our website may contain links to other websites. We are not responsible for how those websites handle your personal data, so please read their privacy policies.

13. Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with an updated date.

14. Contact Us

Rojo Muswell Ltd, trading as Fenoluxa
Attn: Data Protection
3 Coldbath Square, London, EC1R 5HL, United Kingdom
Email: info@fenoluxa.com
Phone: +447751477497