Shipping Policy

Where We Deliver

We currently deliver to addresses within the United Kingdom only. We are unable to accept orders for delivery outside the UK.

Delivery Options

We offer two delivery options, which you can choose at checkout:

Free Standard Delivery

Cost: Free on all orders

Delivery time: 4 to 5 business days

Insured Express Delivery

Cost: £2.95

Delivery time: 3 to 5 business days

Your parcel is fully insured while it is on its way to you, giving you extra peace of mind.

Business days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates and begin once your order has been dispatched. Some remote areas of the UK, such as the Scottish Highlands and Islands and Northern Ireland, may occasionally take a little longer.

Order Processing

We process orders on business days. Orders placed on weekends or bank holidays will be processed on the next business day. During busy periods, such as sales or the run up to Christmas, processing may take slightly longer, and we will let you know if there is any significant delay.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your parcel.

Prices, Duties and Taxes

All prices on our website are in pounds sterling and include VAT where applicable. As we only deliver within the UK, there are no customs duties or import charges on your order.

Checking Your Address

Please make sure your delivery address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible at info@fenoluxa.com with your order number. We will do our best to update it, but once your parcel has been dispatched we may no longer be able to change the address.

Late, Lost or Damaged Parcels

If your order has not arrived within the expected time, please check your tracking information first, then contact us at info@fenoluxa.com with your order number. We will look into it with the delivery company straight away.

If your parcel arrives damaged, please take photos of the packaging and the item and send them to us within a few days of delivery so we can sort it out quickly.

Your order remains our responsibility until it has been delivered to you. If it is lost or damaged in transit, we will arrange a replacement or a full refund, whichever delivery option you chose.

Questions

If you have any questions about delivery, contact us at info@fenoluxa.com or call +447751477497.

Rojo Muswell Ltd, trading as Fenoluxa
3 Coldbath Square, London, EC1R 5HL, United Kingdom